Warranty Coverage

What This Warranty Covers

Your MACH-10 ceramic coating warranty covers reapplication of the MACH-10 coating to any area where the coating has failed to perform as expected under normal use and proper maintenance. 

This warranty does not cover paint failure, paint correction, repainting, or compensation for vehicle damage of any kind. It covers the ceramic coating itself.

How the Warranty Stays Active

Your warranty remains active as long as you complete the Annual Detail Service each year within 30 days of your anniversary date. Missing this service permanently voids your warranty with no possibility of reinstatement. All Annual Detail Service visits are $150, regardless of package type.

What Voids This Warranty

The following will immediately and permanently void warranty coverage:

• Failure to complete the Annual Detail Service within 30 days of each anniversary date

• Evidence of neglect, including heavy or permanent water spotting resulting from failure to perform regular maintenance

• Use of contact/mechanical brush-style automatic car washes

• Polishing, compounding, or paint correction performed without written authorization from That 1 Detailer

• Application of waxes, sealants, or additional ceramic coatings over MACH-10

• Use of household detergents, abrasive cleaners, harsh chemicals, bug and tar removers, or solvent-based products

• Damage caused by a third-party detailer who fails to follow the requirements outlined in Section 03

What This Warranty Does Not Cover

• Water Spots: MACH-10 does not prevent water spots from forming under all conditions. Water spots resulting from sprinklers, rain, or inadequate drying are the customer's responsibility. Water spots that have permanently etched into the paint surface (requiring paint correction) are not covered under this warranty.

• Paint Failure: This warranty does not cover paint failure, clear coat failure, or any condition of the underlying paint or substrate. The warranty covers the ceramic coating only.

• Physical Damage: Scratches, chips, swirl marks, dents, and other physical damage are not covered, regardless of cause.

• Pre-Existing Conditions: Any paint defects, clear coat issues, or other conditions present before coating application are not covered.

• Aftermarket Parts & Cosmetic Upgrades: This warranty does not extend to aftermarket parts, vinyl wraps, paint protection film, or any cosmetic modifications made to the vehicle after the original coating application.

• Commercial or Extreme Use: Commercial use, racing, off-road use, or modifications that affect coated surfaces void coverage.

Accident and Bodywork Coverage

If your vehicle is involved in an accident or requires bodywork that affects coated surfaces, That 1 Detailer will reapply MACH-10 coating to the affected areas, provided all warranty terms were in good standing prior to the incident. You or your insurance provider are responsible for all costs associated with paint repair, bodywork, and surface preparation prior to reapplication. That 1 Detailer charges $150 for all accident-related reapplication visits, regardless of the size of the area being recoated.

This coverage applies to factory bodywork and paint repair only. It does not cover aftermarket parts, cosmetic upgrades, or modifications. Reapplication must be performed by That 1 Detailer and must be scheduled according to That 1 Detailer's availability and procedures.

Filing a Warranty Claim

Warranty claims must be submitted within 30 days of discovering an alleged coating issue. Claims submitted after this deadline will not be considered. You must provide photographic documentation and make the vehicle available for inspection by That 1 Detailer. That 1 Detailer reserves the right to determine, at its professional discretion, whether an alleged issue is covered under warranty terms or is the result of excluded conditions such as neglect, improper maintenance, or environmental damage.

Dispute Resolution & Legal Terms

Binding Arbitration Agreement

You and That 1 Detailer agree that any and all disputes, claims, or controversies arising out of or relating to this agreement, the services provided, warranty coverage, or any other aspect of the business relationship between the parties shall be resolved exclusively through binding arbitration rather than in court. This arbitration agreement is governed by the Federal Arbitration Act and applies to all claims regardless of the amount in controversy.

Arbitration shall be conducted by a single arbitrator under the American Arbitration Association (AAA) Commercial Arbitration Rules, or if AAA is unavailable, through another nationally recognized arbitration service selected by mutual agreement. Arbitration shall take place in the State of Wyoming, unless the parties agree in writing to an alternative location.

By agreeing to arbitration, both parties waive their right to a trial by jury and their right to participate in class action lawsuits or other collective legal proceedings. The arbitrator's decision shall be final and binding, and judgment may be entered on the arbitrator's award in any court of competent jurisdiction.

This arbitration agreement applies to all claims including, but not limited to, breach of contract, warranty claims, negligence, fraud, misrepresentation, and consumer protection violations, whether based in contract, tort, statute, or otherwise. The only exceptions are claims that may be brought in small claims court within the applicable jurisdictional limits, and claims for injunctive relief to prevent irreparable harm.

Each party shall bear its own attorney's fees and costs unless the arbitrator determines otherwise under applicable law. Arbitrator fees and administrative costs shall be shared equally, except that if the customer demonstrates financial hardship, That 1 Detailer may advance the customer's share subject to reallocation by the arbitrator.

Confidentiality of Proceedings

The parties agree that the existence, details, proceedings, and outcomes of any arbitration or dispute resolution process — including any settlement terms — shall remain strictly confidential and shall not be disclosed to any third party, except as required by applicable law. Nothing in this section restricts either party's right to share honest opinions about their general service experience, as protected under applicable consumer review laws.

Termination of Warranty for Cause

That 1 Detailer reserves the right to terminate warranty coverage and decline future warranty service to any customer who engages in abusive, threatening, harassing, or fraudulent conduct directed toward That 1 Detailer's employees, agents, or operations. Such termination shall be exercised only for conduct-based reasons and shall not be applied on the basis of race, color, religion, national origin, sex, disability, or any other characteristic protected under applicable federal or state law.

Liability Limitations

That 1 Detailer's total liability for any and all claims arising from or related to the services provided shall not exceed the total amount paid by the customer for the specific service giving rise to the claim. The customer waives any right to consequential, punitive, or indirect damages, including lost profits, diminished value, or loss of use, regardless of whether such damages were foreseeable. The customer's exclusive remedy for any breach of this agreement or warranty claim is reapplication of coating to affected areas as specified herein.

Geographic Limitations and Transferability

Warranty coverage is valid only within the continental United States and only for services performed by That 1 Detailer or authorized representatives. Warranty coverage is non-transferable and applies only to the original purchaser of the service. Transfer of vehicle ownership voids all warranty coverage.

Severability

If any provision of this agreement is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable. If modification is not possible, the provision shall be severed from the agreement. The remainder of the agreement shall remain in full force and effect. The parties intend that no unenforceable provision shall void the agreement as a whole.

Entire Agreement

This document constitutes the entire agreement between you and That 1 Detailer regarding ceramic coating services and supersedes all prior negotiations, representations, or agreements, whether written or oral. This agreement may only be modified through a written amendment signed by an authorized representative of That 1 Detailer. Verbal modifications or representations are not binding.

Contact

For questions about maintenance, warranty coverage, or to schedule your Annual Detail Service, contact That 1 Detailer:

support@that1detailer.com  |  +1 877-566-1638  |  7am–10pm CT, 7 Days a Week